How To Handle an Escalated Call
No matter how professional your team is, sometimes calls can become emotionally charged. Callers may unload their complaints and frustrations, so you need a team that can adapt on the fly. That’s why you’ll want to invest in an experienced scheduling appointments New Milford CT service. A phone answering service that’s seen it all won’t be fazed by any kind of situation or customer.
However, not all teams know the tips and tricks for de-escalating a call. Here are a few traits to look for that tell you a phone answering team has the skills to soothe the strongest tempers.
Do They Listen Up?
When people start to lose their cool, the last thing you want to do is talk over them. Anger is a blunt way of expressing something, but it is still communication. A call member should understand this, quiet down, and listen. Empathetic listening is what gives …
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